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Written by Stuart Beattie
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Monday, 04 August 2008 16:46 |
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Well, this makes a nice change. I was depressing myself doing yet another Blog and identifying some poor and "who gives a damn, I just work here" customer service I recently encountered when I got an E Mail from the guy who's bought the villa in Florida I had booked a while ago (when it belonged to someone else). I was anxious that the deal still stood as I'd booked it privately. |
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Written by Stuart Beattie
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Tuesday, 27 May 2008 10:07 |
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So, anyone not heard of the credit crunch yet? It's a trendy 2008 expression for a phenomenon that comes around every few decades under a different excuse. The reality is the same though, less money in our pockets and more importantly the pockets of our visitors. Indeed the direct result may be a reduction in that increasingly rare commodity, the overseas visitor. This currently financial glitz is a wide-spread little beast and tourists who once may have griped because Sterling was too strong at least had Dollars whereas now they don't! |
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Written by Stuart Beattie
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Wednesday, 16 April 2008 07:53 |
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That twist on the BA advertising slogan, and the departure today of two of BA's senior executives one responsible for Customer Service - should make many of us squirm. A PR slogan that you can live up to take the "Not just a cake but an M & S cake" type is pure gold. You see it imitated and made fun of and that's flattering too. |
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Written by Stuart Beattie
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Sunday, 23 March 2008 22:14 |
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Todays paper has an article about a BBC executive who killed herself due; were told, to pressure. Unfortunately pressure is a part of the package these days.
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Written by Stuart Beattie
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Thursday, 31 January 2008 09:39 |
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Credit where its due. This experience deserves a pat on the back.
I realise this Blog follows hard behind my last, but you cant dictate when the need arises! |
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