15 - A Nice Change
Written by Stuart Beattie   
Monday, 04 August 2008 16:46

Well, this makes a nice change. I was depressing myself doing yet another Blog and identifying some poor and "who gives a damn, I just work here" customer service I recently encountered when I got an E Mail from the guy who's bought the villa in Florida I had booked a while ago (when it belonged to someone else). I was anxious that the deal still stood as I'd booked it privately.

 
14 - Credit Crunch!
Written by Stuart Beattie   
Tuesday, 27 May 2008 10:07

So, anyone not heard of the credit crunch yet? It's a trendy 2008 expression for a phenomenon that comes around every few decades under a different excuse. The reality is the same though, less money in our pockets and more importantly the pockets of our visitors. Indeed the direct result may be a reduction in that increasingly rare commodity, the overseas visitor. This currently financial glitz is a wide-spread little beast and tourists who once may have griped because Sterling was too strong at least had Dollars whereas now they don't!

 
13 - The World's least favourite Airline.
Written by Stuart Beattie   
Wednesday, 16 April 2008 07:53

That twist on the BA advertising slogan, and the departure today of two of BA's senior executives – one responsible for Customer Service - should make many of us squirm. A PR slogan that you can live up to – take the "Not just a cake but an M & S cake" type is pure gold. You see it imitated and made fun of – and that's flattering too.

 
Blog 12 - Too much pressure! Too much pressure?
Written by Stuart Beattie   
Sunday, 23 March 2008 22:14

Today’s paper has an article about a BBC executive who killed herself due; we’re told, to pressure. Unfortunately pressure is a part of the package these days.

 
Blog 11 - In Good Shape
Written by Stuart Beattie   
Thursday, 31 January 2008 09:39

Credit where its due. This experience deserves a pat on the back.

I realise this Blog follows hard behind my last, but you can’t dictate when the need arises!

 
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