Stuart Beattie rambles about his battle against poor customer service and champions the brave few offering excellent service. http://www.stuartbeattie.co.uk Fri, 21 Nov 2008 09:20:38 +0100 FeedCreator 1.7.2 http://www.stuartbeattie.co.uk/images/M_images/joomla_rss.png http://www.stuartbeattie.co.uk Stuart Beattie rambles about his battle against poor customer service and champions the brave few offering excellent service. http://www.stuartbeattie.co.uk/blog/visits/blog-17---fore.html Well, this is a good month. It cheers me when I get to be positive about a visit and it doesn't matter that this was purely a fun visit rather... Blog - Visits Thu, 14 Aug 2008 08:25:21 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-16---there-is-more-to-good-service-than-taking-money.html I've been looking at, and working with Visitor Attractions to improve customer service, how they are perceived by customers and how to capture their loyalty. I’m not sure we... Blog - Comment Tue, 12 Aug 2008 08:37:55 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-15---a-nice-change.html Well, this makes a nice change. I was depressing myself doing yet another Blog and identifying some poor and who gives a damn, I just work here... Blog - Comment Mon, 04 Aug 2008 16:46:39 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-14---credit-crunch.html So, anyone not heard of the credit crunch yet? It's a trendy 2008 expression for a phenomenon that comes around every few decades under a different excuse. The reality is... Blog - Comment Tue, 27 May 2008 10:07:35 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-13---the-worlds-least-favourite-airline..html That twist on the BA advertising slogan, and the departure today of two of BA's senior executives – one responsible for Customer Service - should make many of us squirm.... Blog - Comment Wed, 16 Apr 2008 07:53:17 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-12---too-much-pressure-too-much-pressure.html Today’s paper has an article about a BBC executive who killed herself due; we’re told, to pressure. Unfortunately pressure is a part of the package these days. Blog - Comment Sun, 23 Mar 2008 22:14:06 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-11-In-Good-Shape.html Credit where its due. This experience deserves a pat on the back. I realise this Blog follows hard behind my last, but you can’t dictate when the need arises! Blog - Comment Thu, 31 Jan 2008 09:39:55 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-10---word-of-mouth.html I am spending more time on Project management these days, along with fundraising for some clients keen to move their business’s forward. Blog - Comment Mon, 28 Jan 2008 20:15:26 +0100