Stuart Beattie rambles about his battle against poor customer service and champions the brave few offering excellent service. http://www.stuartbeattie.co.uk Thu, 11 Mar 2010 00:25:20 +0100 FeedCreator 1.7.2 http://www.stuartbeattie.co.uk/images/M_images/joomla_rss.png http://www.stuartbeattie.co.uk Stuart Beattie rambles about his battle against poor customer service and champions the brave few offering excellent service. http://www.stuartbeattie.co.uk/blog/comment/21---scaht.html I have been appointed as Director of the Scottish Churches Architectural Heritage Trust as from November 2009 The Scottish Churches Architectural Heritage Trust has been operating for since 1978 and was... Blog - Comment Tue, 03 Nov 2009 10:21:22 +0100 http://www.stuartbeattie.co.uk/blog/comment/20---edinburgh-fringe-etc..html Edinburgh Fringe Hi Folks, bit of a diversion here perhaps but before I deal with some Customer Service stuff I thought I should alert you all to a great opportunity at... Blog - Comment Wed, 01 Jul 2009 11:28:09 +0100 http://www.stuartbeattie.co.uk/blog/comment/19---shooting-down-deal-sniper.html Hi, its been a while since my last Blog entry – and in terms of customer service I'm embarrassed to have left it so long. I should have written about... Blog - Comment Thu, 11 Jun 2009 13:03:54 +0100 http://www.stuartbeattie.co.uk/blog/visits/blog-17---fore.html Well, this is a good month. It cheers me when I get to be positive about a visit and it doesn't matter that this was purely a fun visit rather... Blog - Visits Thu, 14 Aug 2008 08:25:21 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-16---there-is-more-to-good-service-than-taking-money.html I've been looking at, and working with Visitor Attractions to improve customer service, how they are perceived by customers and how to capture their loyalty. I’m not sure we... Blog - Comment Tue, 12 Aug 2008 08:37:55 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-15---a-nice-change.html Well, this makes a nice change. I was depressing myself doing yet another Blog and identifying some poor and who gives a damn, I just work here... Blog - Comment Mon, 04 Aug 2008 16:46:39 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-14---credit-crunch.html So, anyone not heard of the credit crunch yet? It's a trendy 2008 expression for a phenomenon that comes around every few decades under a different excuse. The reality is... Blog - Comment Tue, 27 May 2008 10:07:35 +0100 http://www.stuartbeattie.co.uk/blog/comment/blog-13---the-worlds-least-favourite-airline..html That twist on the BA advertising slogan, and the departure today of two of BA's senior executives – one responsible for Customer Service - should make many of us squirm.... Blog - Comment Wed, 16 Apr 2008 07:53:17 +0100