An Audit involves a mix of desk work as well as the actual visit, and can take as little as a couple of days.

It can take longer of course but my passion for improving Customer Service Delivery means that "value for money" are my watchwords.

I know from my time at Rosslyn Chapel that budgets for this sort of work can be tight, so I intend that my costs to you relate to as few customers through your door as possible. When you think that confirmation of acceptable practice, or advice on the few teaks needed to make it so can cost less than the income from one coach load of visitors you'll see I'm not here to make my own fortune!

Rosslyn Chapel, and my experience gained in customer service delivery over 30 years  convinces me of the value of my service. Can you afford to ignore this need - the investment is minor and the results just keep on earning you income and visitor approval.

Final costs depend on a number of factors, location, and size of operation, but I know when you set the cost against the benefits you will appreciate the added value of an Audit Process.

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